Quality Control (Call Center)
错误
☞ VIETNAM CONCENTRIX SERVICES COMPANY LIMITED
视图: 149
更新日: 04-05-2024
位置: Vietnam Ho Chi Minh
水平: Nhân viên
薪水: Cạnh tranh
水平: Cao đẳng
性别: Nam / Nữ
职位描述
- Listen call recording/ real time agent consult to conssumer.
- Quality scoring agent calls
- Detect and record non-compliance found.
- Proposed report and training plan for agents
- Coordinate with Trainer and Teamlead to coach and train agents
- Propose solution to improve call quality and sales efficiency
- Other tasks assiged by OM
工作要求
- At least 6 month experience in QA/QC possition
- Knowledge and experience in telesales
- Have sense to detect and regcognize non-compiance behavior.
- Experienced in training and coaching is a plus
- Skilled in analyzing records to provide problems and solutions.
- Ability to communicate and inspire employees.
联络资料
联系: VIETNAM CONCENTRIX SERVICES COMPANY LIMITED
地址: 06th FL, QTSC 9 Building, Quang Trung Software City, Tan Chanh Hiep Ward , Quận 12 , Hồ Chí Minh , Viet Nam
最后期限: 03-06-2024
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