Quality Control (Call Center)

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☞ VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

View: 150

Update day: 04-05-2024

Location: Vietnam Ho Chi Minh

Category: Quality Assurance / Quality Control Health / Medical Care Consulting / Customer Service

Position: Nhân viên

Salary: Cạnh tranh

Education: Cao đẳng

Gender: Nam / Nữ

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Job description

- Listen call recording/ real time agent consult to conssumer.
- Quality scoring agent calls
- Detect and record non-compliance found.
- Proposed report and training plan for agents
- Coordinate with Trainer and Teamlead to coach and train agents
- Propose solution to improve call quality and sales efficiency
- Other tasks assiged by OM

Job requirement

- At least 6 month experience in QA/QC possition
- Knowledge and experience in telesales
- Have sense to detect and regcognize non-compiance behavior.
- Experienced in training and coaching is a plus
- Skilled in analyzing records to provide problems and solutions.
- Ability to communicate and inspire employees.

Contact Information

Contact: VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

Address: 06th FL, QTSC 9 Building, Quang Trung Software City, Tan Chanh Hiep Ward , Quận 12 , Hồ Chí Minh , Viet Nam

Deadline: 03-06-2024

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