Operations Supervisor - ILA Phạm Hùng
Báo lỗi
Lượt xem: 154
Ngày cập nhật: 14-04-2024
Địa điểm: Hồ Chí Minh
Ngành nghề: Tư vấn - Chăm sóc khách hàng
Vị trí: Trưởng nhóm / Giám sát
Mức lương: Cạnh tranh
Trình độ: Cử nhân
Giới tính: Nam / Nữ
Mô tả công việc
* Training and Development
- Conduct Workshop/Training for TA and Operation
- Suggest courses to Academic/HO
- Operation Officer and TA Development
* Property management
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
* Staff supervising
- Observe/monitor to make sure Operation Officer’s performance is accurate and professional;
- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule
* Inventory
- Responsible for appropriate forecast and ordering of books and materials for centre use
* Course administration
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
- Monitor ILA parents to make sure all information correct
* Class schedule
- Work closely with sales and care team to merge or fill classes to burn revenue
- Monitor all class to alert CM to avoid delay or cancel
- Work close with sales and care team to forecast new classes
* Scheduling
- Supervise SE to make sure smart and correct scheduling
- Work with AM to monitor and forecast teachers on time
* TA management
* Teaching Assistant recruitment
- Forecast TA
- Recruitment process
- Induction
* Scheduling
- Scheduling (Class/Substitution/Supervision/Level Testing)
- Supporting Tasks
- Taking class when requested
- Cover absent TA/absent Level Tester when requested
- Arrange right TA for right class
- Smart Scheduling
* Remuneration
- TA Salary/Scale raise
- Contract
- Loyalty Award
- Excellent Award
- Leave and Termination
* TA Performance management
- Observation: conduct, corrective action
- Performance Appraisal
- Disciplinary Process
- TA SS: conduct, follow up improvement action
- Social/Motivation activities
* Working location:ILA Phạm Hùng:Lầu 2, Centre Mall (Satra Phạm Hùng), C6/27 Phạm Hùng Xã Bình Hưng Huyện Bình Chánh
* Benefits
- Competitive salary
- Insurances fully provided
- Private insurance will be provided for official staff
- Discount up to 90% English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- Bonding trips and events
- 14 day-off per year along with other benefits according to the company’s regulation.
- Chances for promotion and transfer
Yêu cầu công việc
* Qualifications
- Prefer 02 years working experience in foreign company and in service product
- Prefer working experience in an educational organisation
- University graduated
- Ability to work independently and as part of a team
- Fluent in both English and Vietnamese
* Leadership/ownership
- Management skills
- Team building and Communication skills
- Problem solving skills
- Training and coaching skills
- Well-organised and detail management
Thông tin liên hệ
Liên hệ: Ms. Tiên
Địa chỉ: Lầu 2, Centre Mall (Satra Phạm Hùng), C6/27 Phạm Hùng, Xã Bình Hưng , Huyện Bình Chánh , Hồ Chí Minh , Viet Nam
Hạn nộp: 14-05-2024
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