Giám Sát Tư Vấn Tuyển Sinh (Relationship Supervisor) - ILA Vạn Hạnh

Mô tả công việc

* Planning
- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales
- Plan for monthly, quarterly, yearly to train/coach staff in department
* New sales management
- Weekly and monthly sales and re-sales planning
- Monitor sales and re-sales performance daily;
- Monitor conversion rate (visitors – placement tests- sales) daily;
- Follow up bookings daily;
- Review sales and re-sales performance weekly and set plan for upcoming week(s).
- Co-operate with other training centres to maximize sales and re-sales for the company;
- Monitor telesales activities at centre
* Customer satisfaction
+ Customer service
- Monitor sales and care team in their customer care tasks to make sure the services are professional;
- Handle customers’ feedbacks/complaints;
- Verify customers requests relating to saving fee, class transfer, refund, etc
- Verify special offer or discounts;
- Propose events, activities for centre when necessary;
- Support in events organized/planned by the company
+ Coaching and training
- Conduct Workshop/Training for sales and care team
- Sales and Care Development
* Centre Operation
- Observe/monitor to make sure PA’s performance is accurate and professional;
- Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule
* School contract
- Visit school to build relationship
- Monitor school contract to make sure deliver good service to the students
- Follow up payment at school
* Marketing
+ Local MRK
- Prepare and organize all local marketing event at centre
+ ELT activities
- Support all ELT activities at centre
* Reporting
- Complete reports: weekly, monthly or as required
- Verify weekly monthly new sales and re-sales report
- Verify Non-standard Working Hours Report
- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases.
- Corporate report
- Verify weekly and monthly ILA account report
* CM Delegation
- Support CM in centre performance financial KPIs: new sales, revenue;
- Support TCM in cost control: utilities, paper, stationery, resources;
- Work with HO departments and training centres, when necessary
- Work with local authorities, landlord, schools, clients, when necessary
* Account management
- Assign account to EP
- Monitor all account at the centre to ensure good service
- Manage account lost of each EP
- Transfer account on time if any issue happened
*** Working location:ILA Vạn Hạnh: Vạn Hạnh Mall, 11 Sư Vạn Hạnh Phường 12 Quận 10 Thành phố Hồ Chí Minh
* Benefits:
- Competitive salary
- Insurances fully provided
- Private insurance will be provided for official staff
- Discount up to 90% English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- Bonding trips and events
- 14 day-off per year along with other benefits according to the company’s regulation.
- Chances for promotion and transfer