Operations Supervisor - ILA Lê Văn Việt

Báo lỗi

☞ CTY TNHH ILA VIỆT NAM

Lượt xem: 135

Ngày cập nhật: 14-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Tư vấn - Chăm sóc khách hàng

Vị trí: Trưởng nhóm / Giám sát

Mức lương: Cạnh tranh

Trình độ: Cử nhân

Giới tính: Nam / Nữ

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Mô tả công việc

* Training and Development

- Conduct Workshop/Training for TA and Operation

- Suggest courses to Academic/HO

- Operation Officer and TA Development

* Property management

- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;

- Maintain all facilities and equipment in proper conditions: clean, safe and workable;

* Staff supervising

- Observe/monitor to make sure Operation Officer’s performance is accurate and professional;

- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;

- Check ERP to make sure every process is applied correctly;

- Arrange staff working schedule

* Inventory

- Responsible for appropriate forecast and ordering of books and materials for centre use

* Course administration

- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;

- Monitor ILA parents to make sure all information correct

* Class schedule

- Work closely with sales and care team to merge or fill classes to burn revenue

- Monitor all class to alert CM to avoid delay or cancel

- Work close with sales and care team to forecast new classes

* Scheduling

- Supervise SE to make sure smart and correct scheduling

- Work with AM to monitor and forecast teachers on time

* TA management

* Teaching Assistant recruitment

- Forecast TA

- Recruitment process

- Induction

* Scheduling

- Scheduling (Class/Substitution/Supervision/Level Testing)

- Supporting Tasks

- Taking class when requested

- Cover absent TA/absent Level Tester when requested

- Arrange right TA for right class

- Smart Scheduling

* Remuneration

- TA Salary/Scale raise

- Contract

- Loyalty Award

- Excellent Award

- Leave and Termination

* TA Performance management

- Observation: conduct, corrective action

- Performance Appraisal

- Disciplinary Process

- TA SS: conduct, follow up improvement action

- Social/Motivation activities

* Working location: 468 Lê Văn Việt St., Tăng Nhơn Phú A Ward, Dist 9

* Benefits

- Competitive salary

- Insurance fully provided

- Private insurance will be provided for official staff

- Discount up to 90% English tuition fees for staff and close relatives

- An active, professional, dedicated working environment with experienced managers and friendly colleagues

- Bonding trips and events

- 14 day-off per year along with other benefits according to the company’s regulation.

- Chances for promotion and transfer

Yêu cầu công việc

* Qualifications

- Prefer 02 years working experience in foreign company and in service product

- Prefer working experience in an educational organisation

- University graduated

- Ability to work independently and as part of a team

- Fluent in both English and Vietnamese

* Leadership/ownership

- Management skills

- Team building and Communication skills

- Problem solving skills

- Training and coaching skills

- Well-organised and detail management

Thông tin liên hệ

Liên hệ: Ms. Tiên

Địa chỉ: 146 Nguyễn Đình Chiểu, Phường Võ Thị Sáu , Quận 3 , Hồ Chí Minh , Viet Nam

Hạn nộp: 14-05-2024

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