[HCM] - Customer Service Executive (Solution)

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☞ CÔNG TY CỔ PHẦN MAISON RETAIL MANAGEMENT INTERNATIONAL

見る: 111

更新日: 14-04-2024

場所: Ho Chi Minh

カテゴリー: コンサルティング/カスタマーサービス ファッション/ライフスタイル

レベル: Nhân viên

給料: Thương lượng

教育: Cao đẳng

性別: Nam / Nữ

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仕事内容

- Own all communications between the company and customers via email channels, whether as addressed to customer service or replies to newsletters and transactional emails

- Ensure all incoming email requests from customers are acknowledged, owned, handled within agreed time, and handled professionally leaving a high customer experience

- Own all requests, issues and feedback improvements communicated directly by customers, or transferred by after sales and live chat teams

- Have a full understanding of Operations, Buying, Logistics, E-commerce, Marketing and Finance processes, together with customer service policies, to autonomously support customers in any given situation with the highest quality and time service levels

- Coordinate with Operations, Buying, Logistics, E-commerce, Marketing and Finance teams to investigate and solve customer issues and requests timely and with the highest service levels, escalating any issues appropriately and correctly

- Own customer satisfaction monitoring initiatives, through CSAT and NPS programs, and follow-up on replies to gather and consolidate further insights

- Centralize customer feedback, coordinate with internal teams to provide an action plan in improving services & policies, and manage project plans until full completion

- Identify potential customers from email communications, actively interact, and transfer sales opportunities to the tele sales team

仕事の要件

- Graduated College.

- Experience from 1-2 years.

- Well communication skill.

- Problem solving and analysis skills.

- Friendly, enthusiastic, capable.

- Proficient in Word, Excel, Outlook, Internet and Power Point.

- Ability to adapt: Eager to learn

- Withstand pressure.

連絡先情報

連絡先: Phòng Tuyển Dụng

住所: 189 Dương Bá Trạc, Phường 1 , Quận 8 , Hồ Chí Minh , Viet Nam

締切: 14-05-2024

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