[HCM] - Customer Service Executive (Solution)

Error

☞ CÔNG TY CỔ PHẦN MAISON RETAIL MANAGEMENT INTERNATIONAL

Aussicht: 113

Update Tag: 14-04-2024

Ort: Ho Chi Minh

Kategorie: Beratung / Kundenservice Mode / Lebensstil

Position: Nhân viên

Gehalt: Thương lượng

Bildung: Cao đẳng

Sex: Nam / Nữ

Đang tải ...

Jobbeschreibung

- Own all communications between the company and customers via email channels, whether as addressed to customer service or replies to newsletters and transactional emails

- Ensure all incoming email requests from customers are acknowledged, owned, handled within agreed time, and handled professionally leaving a high customer experience

- Own all requests, issues and feedback improvements communicated directly by customers, or transferred by after sales and live chat teams

- Have a full understanding of Operations, Buying, Logistics, E-commerce, Marketing and Finance processes, together with customer service policies, to autonomously support customers in any given situation with the highest quality and time service levels

- Coordinate with Operations, Buying, Logistics, E-commerce, Marketing and Finance teams to investigate and solve customer issues and requests timely and with the highest service levels, escalating any issues appropriately and correctly

- Own customer satisfaction monitoring initiatives, through CSAT and NPS programs, and follow-up on replies to gather and consolidate further insights

- Centralize customer feedback, coordinate with internal teams to provide an action plan in improving services & policies, and manage project plans until full completion

- Identify potential customers from email communications, actively interact, and transfer sales opportunities to the tele sales team

Stellenanforderung

- Graduated College.

- Experience from 1-2 years.

- Well communication skill.

- Problem solving and analysis skills.

- Friendly, enthusiastic, capable.

- Proficient in Word, Excel, Outlook, Internet and Power Point.

- Ability to adapt: Eager to learn

- Withstand pressure.

Kontaktinformation

Kontakt: Phòng Tuyển Dụng

Adresse: 189 Dương Bá Trạc, Phường 1 , Quận 8 , Hồ Chí Minh , Viet Nam

Frist: 14-05-2024

Klicken Sie hier, um sich für einen kostenlosen Kandidaten zu bewerben

Anwenden

Đang tải ...
Đang tải ...

ÄHNLICHE ARBEITEN

Đang tải ...
Đang tải ...