[HCM] - Customer Service Executive (Solution)
Báo lỗi
☞ CÔNG TY CỔ PHẦN MAISON RETAIL MANAGEMENT INTERNATIONAL
Lượt xem: 113
Ngày cập nhật: 14-04-2024
Địa điểm: Hồ Chí Minh
Ngành nghề: Tư vấn - Chăm sóc khách hàng Mỹ phẩm/ Thời trang/ Trang sức
Vị trí: Nhân viên
Mức lương: Thương lượng
Trình độ: Cao đẳng
Giới tính: Nam / Nữ
Mô tả công việc
- Own all communications between the company and customers via email channels, whether as addressed to customer service or replies to newsletters and transactional emails
- Ensure all incoming email requests from customers are acknowledged, owned, handled within agreed time, and handled professionally leaving a high customer experience
- Own all requests, issues and feedback improvements communicated directly by customers, or transferred by after sales and live chat teams
- Have a full understanding of Operations, Buying, Logistics, E-commerce, Marketing and Finance processes, together with customer service policies, to autonomously support customers in any given situation with the highest quality and time service levels
- Coordinate with Operations, Buying, Logistics, E-commerce, Marketing and Finance teams to investigate and solve customer issues and requests timely and with the highest service levels, escalating any issues appropriately and correctly
- Own customer satisfaction monitoring initiatives, through CSAT and NPS programs, and follow-up on replies to gather and consolidate further insights
- Centralize customer feedback, coordinate with internal teams to provide an action plan in improving services & policies, and manage project plans until full completion
- Identify potential customers from email communications, actively interact, and transfer sales opportunities to the tele sales team
Yêu cầu công việc
- Graduated College.
- Experience from 1-2 years.
- Well communication skill.
- Problem solving and analysis skills.
- Friendly, enthusiastic, capable.
- Proficient in Word, Excel, Outlook, Internet and Power Point.
- Ability to adapt: Eager to learn
- Withstand pressure.
Thông tin liên hệ
Liên hệ: Phòng Tuyển Dụng
Địa chỉ: 189 Dương Bá Trạc, Phường 1 , Quận 8 , Hồ Chí Minh , Viet Nam
Hạn nộp: 14-05-2024
Bấm để nộp hồ sơ ứng tuyển miễn phí
VIỆC LÀM TƯƠNG TỰ
-
💲 30 triệu - 50 triệu⏰ 19-04-2024🌏 Hồ Chí Minh
-
💲 Trên 10 triệu⏰ 13-04-2024🌏 Hồ Chí Minh
-
💲 22 triệu - 25 triệu⏰ 21-04-2024🌏 Hồ Chí Minh
-
💲 9 triệu - 15 triệu⏰ 13-04-2024🌏 Hồ Chí Minh
-
💲 13 triệu - 15 triệu⏰ 15-04-2024🌏 Hồ Chí Minh
-
💲 8 triệu - 11 triệu⏰ 05-04-2024🌏 Hồ Chí Minh
-
💲 Cạnh tranh⏰ 19-04-2024🌏 Hồ Chí Minh
-
💲 40 triệu - 42 triệu⏰ 15-04-2024🌏 Hồ Chí Minh
-
💲 Cạnh tranh⏰ 19-04-2024🌏 Hồ Chí Minh
-
Quản Lý Cửa Hàng Nhãn Hàng Mothercare Quận 1
Công Ty TNHH Thời Trang & Mỹ Phẩm Âu Châu (Au Chau Fashion & Cosmetic Company - ACFC)
💲 10 triệu - 15 triệu⏰ 13-04-2024🌏 Hồ Chí Minh