Giám Sát Tuyển Sinh (Relationship Supervisor) - IlA Hồ Chí Minh

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☞ CTY TNHH ILA VIỆT NAM

Lượt xem: 102

Ngày cập nhật: 14-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Tư vấn - Chăm sóc khách hàng

Vị trí: Trưởng nhóm / Giám sát

Mức lương: Thương lượng

Trình độ: Cử nhân

Giới tính: Nam / Nữ

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Mô tả công việc

* Planning

- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales

- Plan for monthly, quarterly, yearly to train/ coach staff in department

* New sales management

- Weekly and monthly sales and re-sales planning

- Monitor sales and re-sales performance daily;

- Monitor conversion rate (visitors – placement tests- sales) daily;

- Follow up bookings daily;

- Review sales and re-sales performance weekly and set plan for upcoming week(s).

- Co-operate with other training centres to maximize sales and re-sales for the company;

- Monitor telesales activities at centre

* Customer satisfaction

- Customer service

+ Monitor sales and care team in their customer care tasks to make sure the services are professional;

+ Handle customers’ feedbacks/ complaints;

+ Verify customers requests relating to saving fee, class transfer, refund, etc

+ Verify special offer or discounts;

+ Propose events, activities for centre when necessary;

+ Support in events organized/planned by the company

- Coaching and training

+ Conduct Workshop/Training for sales and care team

+ Sales and Care Development

* Centre Operation

- Observe/ monitor to make sure PA’s performance is accurate and professional;

- Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards;

- Check ERP to make sure every process is applied correctly;

- Arrange staff working schedule

* School contract

- Visit school to build relationship

- Monitor school contract to make sure deliver good service to the students

- Follow up payment at school

* Marketing

- Local MRK

+ Prepare and organize all local marketing event at centre

- ELT activities

+ Support all ELT activities at centre

* Reporting

- Complete reports: weekly, monthly or as required

- Verify weekly monthly new sales and re-sales report

- Verify Non-standard Working Hours Report

- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases.

- Corporate report

- Verify weekly and monthly ILA account report

* CM Delegation

- Support CM in centre performance financial KPIs: new sales, revenue;

- Support TCM in cost control: utilities, paper, stationery, resources;

- Work with HO departments and training centres, when necessary

- Work with local authorities, landlord, schools, clients, when necessary

* Account management

- Assign account to EP

- Monitor all account at the centre to ensure good service

- Manage account lost of each EP

- Transfer account on time if any issue happened

Yêu cầu công việc

- Qualifications:

+ University degree

+ 2-3 years of experience of Sales/ Consulting in Education/ Training industry

+ Experience in supervision position

- Skills:

+ Good leadership and management skills

+ Good analysis & problem solving skill

+ Be able to well manage and organise the job

+ Be careful and details

+ Training, delegation & coaching skill

+ NBasic knowledge in finance

- Language: Good communication skills both in English and Vietnamese

- Computer: Good MS Office skills (Word, Excel, Access…)

Thông tin liên hệ

Liên hệ: Ms. Tiên

Địa chỉ: 146 Nguyễn Đình Chiểu, Phường 6 , Quận 3 , Hồ Chí Minh , Viet Nam

Hạn nộp: 14-05-2024

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