Technical Support - Malaysia

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☞ VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

Aussicht: 232

Update Tag: 14-04-2024

Ort: International

Kategorie: IT - Software IT - Hardware / Netzwerk

Position: Nhân viên

Gehalt: 19.000.000 VND - 21.000.000 VND MONTH

Bildung: Cao đẳng

Erfahrung: 1 - 2 năm kinh nghiệm

Sex: Nam / Nữ

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Jobbeschreibung

- Responding to the incoming requests via Phone & Email

- Documenting all requests

- Gathering all appropriate information for the type of request or incident

- Attempting to fulfil the request or resolve the incident

- Being familiar to who is entitled to receive what services

- Being familiar with the alternative’s resolution for the request type

- Reviewing the alternatives resolution with the requester

- Updating the request record to reflect the ongoing steps of resolution

- Accessing knowledge base or on-line information

- Responding to Customer request with accurate and appropriate information

- Transferring or Escalating the requests to the appropriate support group

- Informing the customer of the status of an existing request, upon request

- Contacting the customer for further information, as required

- Closing requests with customer agreement

- Ensure follow up on ticket closure.

- Perform Remote Access Support Services.

Stellenanforderung

- Able to work in 24/7 Rotational Shift

- Willing to work in Cyberjaya

- Required language(s): Vietnamese - Read and Write.

- At least 1 Year(s) of working experience in the related field is required for this position.

- Required Skill(s): Technical Support, hardware and software, troubleshooting.

- Preferably Junior Executive specialized in IT/Computer - Hardware or equivalent.

Kontaktinformation

Kontakt: VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

Adresse: Kuala Lumpur , , , Malaysia

Frist: 14-05-2024

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