Technical Support - Malaysia

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☞ VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

视图: 234

更新日: 14-04-2024

位置: International

类别: IT-软件 IT-硬件/网络

水平: Nhân viên

薪水: 19.000.000 VND - 21.000.000 VND MONTH

水平: Cao đẳng

经验: 1 - 2 năm kinh nghiệm

性别: Nam / Nữ

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职位描述

- Responding to the incoming requests via Phone & Email

- Documenting all requests

- Gathering all appropriate information for the type of request or incident

- Attempting to fulfil the request or resolve the incident

- Being familiar to who is entitled to receive what services

- Being familiar with the alternative’s resolution for the request type

- Reviewing the alternatives resolution with the requester

- Updating the request record to reflect the ongoing steps of resolution

- Accessing knowledge base or on-line information

- Responding to Customer request with accurate and appropriate information

- Transferring or Escalating the requests to the appropriate support group

- Informing the customer of the status of an existing request, upon request

- Contacting the customer for further information, as required

- Closing requests with customer agreement

- Ensure follow up on ticket closure.

- Perform Remote Access Support Services.

工作要求

- Able to work in 24/7 Rotational Shift

- Willing to work in Cyberjaya

- Required language(s): Vietnamese - Read and Write.

- At least 1 Year(s) of working experience in the related field is required for this position.

- Required Skill(s): Technical Support, hardware and software, troubleshooting.

- Preferably Junior Executive specialized in IT/Computer - Hardware or equivalent.

联络资料

联系: VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

地址: Kuala Lumpur , , , Malaysia

最后期限: 14-05-2024

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