Customer Service Representative (CSR) - Hà Nội
Báo lỗi
Lượt xem: 158
Ngày cập nhật: 14-04-2024
Địa điểm: Hà Nội
Ngành nghề: Marketing - PR Tư vấn - Chăm sóc khách hàng
Số lượng tuyển: 2 người
Vị trí: Nhân viên
Mức lương: Thương lượng
Kinh nghiệm: 1 năm
Giới tính: Không yêu cầu
Mô tả công việc
A Customer Service Representative, or CSR in Innovative Hub will act as a liaison, mentor, provide product/services information, answer questions, and resolve any emerging problems that our Alibaba customer accounts might face with accuracy and efficiency.
Customer Service Representative Responsibilities:
• Understand the account operation on Alibaba.com
• Consulting and training customers on how to operate accounts via zalo, email, phone ... to ensure customers operate accounts in the best way
• Work with relevant teams to provide services to customers
• Receive the latest information and events from Alibaba to inform customers.
• Work as a translator for leaders when required.
• When customers have problems, in charge of contacting Alibaba to help solve them.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.
Yêu cầu công việc
• Enthusiastic, honest, and responsible.
• University Graduation
• Proficient in Chinese with 4 skills of listening, speaking, reading, and writing (must have for CSR Chinese position)
• Proficient in English is preferred
• Priority has experience in the same position
• Ability to work independently and withstand high work pressure.
• Proficient in Word, Excel, and Powerpoint
• Effective communication and teamwork skills.
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.
Quyền lợi công việc
• Full salary insurance, attractive Commission
• Clear promotion path, full benefits
• Working in a multinational environment, opportunities to develop yourself and your career.
• Reasonable salary, business performance bonus, remuneration, training, rotation, management upgrade according to company regulations
• Working time: 8:30 – 17:30 , Monday - Friday.
• Two months probation period
• Address:
Ha Noi Office: Tầng 01, Tòa Nhà Westlake Residence 9 - Số 45 Tô Ngọc Vân, Phường Quảng An, Quận Tây Hồ, Thành Phố Hà Nội
Hạn nộp: 14-05-2024
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