Service Representative

Innovative Hub Co., Ltd.

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Ngày cập nhật: 09-11-2023

Địa điểm: Hà Nội

Ngành nghề: Bán hàng Tư vấn - Chăm sóc khách hàng Xuất nhập khẩu

Số lượng tuyển: 2 người

Vị trí: Nhân viên

Mức lương: Thương lượng

Kinh nghiệm: 1 năm

Giới tính: Không yêu cầu

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Mô tả công việc

• Understand deeply the account operation on Alibaba

• Consulting and training customers on how to operate accounts via zalo, email, phone ... to ensure customers operate accounts in the best way

• Interface with other departments for best possible co-operation and utilisation of resources, e.g Operations Leader, Export Leader for efficient supply of services and upgrading procedures,

• Receive the latest information and events from Alibaba to inform customers.

• Work as a translator for managers when required.

• When customers have problems, in charge of contacting Alibaba to help solve them.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Ensure customer satisfaction and provide professional customer support.

• Responsible for the efficient and professional daily operation of Service Team, both in terms of staff performance and operational systems

• Build short-term and long-term plans for Service Representative based on company sales target, including staff resource, staff training, functioning procedure improvement,...

• Ensure well-functioned administrative procedures in the Department, including correct and timely reporting

• Analyze advertisement campaigns performance data to help customers

• Lead the development of customer excellence projects, programmes, and processes intended to help the organisation understand, analyse, and create a positive customer experience along with every touchpoint

• Research on customer experience and innovation in terms of best practices, methodologies, and tools applied within and beyond the e-commerce industry

• Gather intelligence related to the needs and wants of current and targeted customers; design and integrate systems and processes to support the collection and synthesis of customer feedback

• Identify innovation opportunities in customer experience, develop and prioritise initiatives with business leaders and stakeholders that will encourage differentiation and customer loyalty

• Develop measurement tools, as well as change and communications programmes, to continuously improve adoption of best practices throughout the organisation

• Work closely with other business functions to incorporate customer experience strategies and seek out opportunities to improve the customer experience

Yêu cầu công việc

• Enthusiastic, honest, and responsible.

• University Graduation

• Proficient in English is a must

• Priority has experience in the same position

• Ability to work independently and withstand high work pressure.

• Proficient in Word, Excel, and Powerpoint

• Effective communication and teamwork skills.

• Ability to stay calm when customers are stressed or upset.

• Experience working with customer support.

Quyền lợi công việc

• Full salary insurance, attractive Commission

• Clear promotion path, full benefits

• Working in a multinational environment, opportunities to develop yourself and your career.

• Reasonable salary, business performance bonus, remuneration, training, rotation, management upgrade according to company regulations

• Working time: 8:30 – 17:30 , Monday - Friday.

• Two months probation period

• Address:

Ha Noi Office: Tầng 01, Tòa Nhà Westlake Residence 9 - Số 45 Tô Ngọc Vân, Phường Quảng An, Quận Tây Hồ, Thành Phố Hà Nội

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Hạn nộp: 09-12-2023

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