Trưởng Nhóm CSKH ( line tiếng Anh)
错误
☞ VIETNAM CONCENTRIX SERVICES COMPANY LIMITED
视图: 160
更新日: 14-04-2024
位置: Ho Chi Minh
水平: Trưởng nhóm / Giám sát
薪水: 19,000,000 VND - 24,000,000 VND
水平: Cao đẳng
性别: Nam / Nữ
职位描述
- Train, assist, and mentor new employees in the department
- Provide team leadership to achieve identified performance metrics and targets
- Through coaching and counseling sessions maintain and improve all areas of performance; productivity, quality and attendance;
- In collaboration with HR assist in the recruitment of new reservation agents
- Translate, implement and enforce company policies, procedures, and priorities
- Work with workforce management tools and business tools to monitor calls and emails
to ensure schedules are achieved
- Conduct performance appraisals and feedback sessions as needed
- Delegate identified tasks as appropriate
- Handle reservations/escalations as needed
- Assist Operations Manager Customer Service
- Service hotel partners with process, inventory availability, rates, and special offers
- Resolve complaints/issues for both hotels and customers
-Perform quality processes; email, procedures, phone skills
工作要求
- Fluency in English ( Speaking, listening, writing and reading) - working 100% English.
- Associates Degree/Equivalent Job Experience required;
- 1 year minimum supervising/leading a team of 15 or more people, have knowledge a call center/contact center.
- Experience in a high-growth organization strongly preferred;
- Must be available to work 24/7
联络资料
联系: Ms. Lý
地址: QTSC 1 Building, Quang Trung Software City, Tan Chanh Hiep Ward , Quận 12 , Hồ Chí Minh , Viet Nam
最后期限: 14-05-2024
点击免费申请候选人
相同的工作
-
💲 6 triệu - 9 triệu⏰ 13-04-2024🌏 Ho Chi Minh
-
💲 12 triệu - 20 triệu⏰ 15-04-2024🌏 Ho Chi Minh
-
💲 16 triệu - 18 triệu⏰ 15-04-2024🌏 Ho Chi Minh
-
💲 Cạnh tranh⏰ 19-04-2024🌏 Ho Chi Minh
-
💲 8 triệu - 10 triệu⏰ 13-04-2024🌏 Ho Chi Minh
-
💲 8 triệu - 11 triệu⏰ 05-04-2024🌏 Ho Chi Minh
-
💲 7 triệu - 7.5 triệu⏰ 15-04-2024🌏 Ho Chi Minh
-
💲 8 triệu - 10 triệu⏰ 13-04-2024🌏 Ho Chi Minh
-
💲 700 USD - 1,500 USD⏰ 13-04-2024🌏 Ho Chi Minh
-
💲 Thương lượng⏰ 13-04-2024🌏 Ho Chi Minh