[HCM] Team Leader (App Social Video)

Báo lỗi

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Ngày cập nhật: 14-04-2024

Địa điểm: Toàn quốc

Ngành nghề: Quản lý chất lượng (QA/QC) Truyền hình/ Truyền thông/ Báo chí

Vị trí: Trưởng nhóm / Giám sát

Trình độ: Cao đẳng

Giới tính: Nam / Nữ

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Mô tả công việc

- Ensure all staffs are well trained & go live with the skills smoothly executed & follow their daily operation workflow.
- Performance management: career counseling, coaching, performance development, 1:1’s mentoring, Team huddle, Ops calibration ETC... to make sure the team achieves the gliding goal.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Control Team roster to be efficient and work with SMEs/QAs/Trainers to gather feedback regarding productivity and quality problems for service improvement.
- Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved
- Quality Audit, CSAT deep dive, Payment audit, ETC. (depend on client expectations)
- Co-lead with OM/SOM to prepare the operation plans, budgets, and ETC. to build up the project. Working with a Global team & build up client relationships and handling all reports (if needed)
* Benefit:
- Periodical bonus: twice/year
- Position promotion, salary increase: once per year
- 13th-month salary
- Insurances followed Vietnamese Labor Law
- Bonuses, gifts for Holidays
- Activities: Birthday party, Employee engagement activities

Yêu cầu công việc

- University/Colleges required. Age: 25 to 30 years old.
- 1-year minimum supervising/leading a team of 20 or more people, in a call center/contact center environment.
- Experience in a high-growth organization is strongly preferred.
- English communication skills

Thông tin liên hệ

Liên hệ: Phòng Nhân Sự

Hạn nộp: 14-05-2024

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