Quality Control (Call Center)

Erro

☞ VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

Ver: 127

Dia de atualização: 04-05-2024

Localização: Ho Chi Minh

Categoria: Consultoria / Atendimento ao Cliente Saúde / Assistência Médica Segurança de qualidade / Controle de qualidade

Posição: Nhân viên

Salário: Cạnh tranh

Educação: Cao đẳng

Gênero: Nam / Nữ

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Descrição do emprego

- Listen call recording/ real time agent consult to conssumer.
- Quality scoring agent calls
- Detect and record non-compliance found.
- Proposed report and training plan for agents
- Coordinate with Trainer and Teamlead to coach and train agents
- Propose solution to improve call quality and sales efficiency
- Other tasks assiged by OM

Requisito de emprego

- At least 6 month experience in QA/QC possition
- Knowledge and experience in telesales
- Have sense to detect and regcognize non-compiance behavior.
- Experienced in training and coaching is a plus
- Skilled in analyzing records to provide problems and solutions.
- Ability to communicate and inspire employees.

Informações de contato

Contato: VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

Endereço: 06th FL, QTSC 9 Building, Quang Trung Software City, Tan Chanh Hiep Ward , Quận 12 , Hồ Chí Minh , Viet Nam

Data limite: 03-06-2024

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