HCM - Service Training Supervisor
Erro
☞ CÔNG TY CỔ PHẦN MAISON RETAIL MANAGEMENT INTERNATIONAL
Ver: 121
Dia de atualização: 14-04-2024
Localização: Ho Chi Minh
Categoria: Consultoria / Atendimento ao Cliente
Posição: Trưởng nhóm / Giám sát
Salário: Cạnh tranh
Educação: Cử nhân
Gênero: Nam / Nữ
Descrição do emprego
- Supervise a team of Training & Development Specialists
- Be responsible for operation training plan, implementation, effectiveness and trainer quality control
- Identify current and future training needs related to behavioral trainings and competency – based trainings
- Design and deliver training programs to make sure operation team can meet customer service standards as Maison’s commitment with principles
- Follow up training effectiveness through in-class evaluations, in-store checklists, in-store evaluations, …
- Establish, review and recommend improvements on training policies and procedures.
Requisito de emprego
1. Education:
- Bachelor’s Degree in appropriate field in Human Resource Management, Psychology, Hospitality, Economy or equivalent.
2. Work Experience:
- At least 3 to 5 years in conducting Sales Training or Customer Service Training
- Preferably Supervisor/5 years & up experienced employee specialized in Training & Development or equivalent
3. Functional skills:
- Current knowledge of effective training & development methods
- Vietnamese and English proficiency
- Excellent Presentation Skills
- Strong interpersonal and organizational skills
- Excellent written and oral communication and translation skills
- Proficient in MS office applications
4. Other skills:
- Proactive and open minded. Service mindset
- Hands on and can do attitude
- Passionate about continuous learning
- Work well under high pressure and deadline oriented.
- Detail oriented, analytical and inquisitive
- Ability to work independently and with others
- Extremely organized with strong time-management skill
- Travel required.
Informações de contato
Contato: Phòng Tuyển dụng
Endereço: 189 Dương Bá Trạc, Phường 1 , Quận 8 , Hồ Chí Minh , Viet Nam
Data limite: 14-05-2024
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