HCM - Service Training Supervisor


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Ngày cập nhật: 14-06-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Tư vấn - Chăm sóc khách hàng

Vị trí: Trưởng nhóm / Giám sát

Mức lương: Cạnh tranh

Trình độ: Cử nhân

Giới tính: Nam / Nữ

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Mô tả công việc

- Supervise a team of Training & Development Specialists

- Be responsible for operation training plan, implementation, effectiveness and trainer quality control

- Identify current and future training needs related to behavioral trainings and competency – based trainings

- Design and deliver training programs to make sure operation team can meet customer service standards as Maison’s commitment with principles

- Follow up training effectiveness through in-class evaluations, in-store checklists, in-store evaluations, …

- Establish, review and recommend improvements on training policies and procedures.

Yêu cầu công việc

1. Education:

- Bachelor’s Degree in appropriate field in Human Resource Management, Psychology, Hospitality, Economy or equivalent.

2. Work Experience:

- At least 3 to 5 years in conducting Sales Training or Customer Service Training

- Preferably Supervisor/5 years & up experienced employee specialized in Training & Development or equivalent

3. Functional skills:

- Current knowledge of effective training & development methods

- Vietnamese and English proficiency

- Excellent Presentation Skills

- Strong interpersonal and organizational skills

- Excellent written and oral communication and translation skills

- Proficient in MS office applications

4. Other skills:

- Proactive and open minded. Service mindset

- Hands on and can do attitude

- Passionate about continuous learning

- Work well under high pressure and deadline oriented.

- Detail oriented, analytical and inquisitive

- Ability to work independently and with others

- Extremely organized with strong time-management skill

- Travel required.

Thông tin liên hệ

Liên hệ: Phòng Tuyển dụng

Hạn nộp: 14-07-2024

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