Guest Service Agents (GSA)

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☞ Tập Đoàn Vàng Bạc Đá Quý DOJI

見る: 145

更新日: 14-04-2024

場所: Quang Ninh

カテゴリー: コンサルティング/カスタマーサービス レストラン/ホテル/観光

レベル: Nhân viên

給料: Cạnh tranh

教育: Cao đẳng

性別: Nam / Nữ

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仕事内容

- Registers guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations
- Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.
- Maintains cashier float and ensures accurate daily report of all money received
- When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Files room key cards.
- Knows how to use front office equipment.
- Processes guest check-outs.
- Perform any other duties which may be assigned by the management from time to time

仕事の要件

- College’s degree in Hospitality Management,Economics, Business Administration, English...
- Good english and strong communication & service mind
- At least 01 year experience in the same position (Experience working in international 5-star hotels is preferred)

連絡先情報

連絡先: Phòng Nhân sự

住所: Lô HH05, khu Dịch vụ Cao cấp Bến Đoan , Thành phố Hạ Long , Quảng Ninh , Viet Nam

締切: 14-05-2024

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