Guest Service Agents (GSA)

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☞ Tập Đoàn Vàng Bạc Đá Quý DOJI

Ver: 144

Día de actualización: 14-04-2024

Ubicación: Quang Ninh

Categoría: Consultoría / Servicio al cliente Restaurante / Hotel / Turismo

Posición: Nhân viên

Salario: Cạnh tranh

Educación: Cao đẳng

Sexo: Nam / Nữ

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Descripción del trabajo

- Registers guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations
- Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.
- Maintains cashier float and ensures accurate daily report of all money received
- When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Files room key cards.
- Knows how to use front office equipment.
- Processes guest check-outs.
- Perform any other duties which may be assigned by the management from time to time

Requerimiento de trabajo

- College’s degree in Hospitality Management,Economics, Business Administration, English...
- Good english and strong communication & service mind
- At least 01 year experience in the same position (Experience working in international 5-star hotels is preferred)

Información del contacto

Contacto: Phòng Nhân sự

Habla a: Lô HH05, khu Dịch vụ Cao cấp Bến Đoan , Thành phố Hạ Long , Quảng Ninh , Viet Nam

Plazo: 14-05-2024

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