Call Center Team Leader

エラー

☞ VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

見る: 142

更新日: 14-04-2024

場所: Vietnam Ho Chi Minh

カテゴリー: レストラン/ホテル/観光 コンサルティング/カスタマーサービス アート/デザイン

レベル: Trưởng nhóm / Giám sát

給料: 15,000,000 VND - 18,000,000 VND

教育: Cao đẳng

性別: Nam / Nữ

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仕事内容

- Train, assist, and mentor new employees in the department
- Provide team leadership to achieve identified performance metrics and targets
- Through coaching and counseling sessions maintain and improve all areas of performance; productivity, quality and attendance;
- In collaboration with HR assist in the recruitment of new reservation agents
- Translate, implement and enforce company policies, procedures, and priorities
- Work with workforce management tools and business tools to monitor calls and emails to ensure schedules are achieved
- Conduct performance appraisals and feedback sessions as needed
- Delegate identified tasks as appropriate
- Handle reservations/escalations as needed
- Assist Operations Manager Customer Service
- Service hotel partners with process, inventory availability, rates, and special offers
- Resolve complaints/issues for both hotels and customers
- Perform quality processes; email, procedures, phone skills.

仕事の要件

- Fluency in English ( Speaking, listening, writing and reading) - working 100% English.
- Associates Degree/Equivalent Job Experience required;
- 1year minimum supervising/leading a team of 15 or more people, in a call center/contact center; environment. Have prior call center supervisory experience;
- Experience in a high-growth organization strongly preferred;
- Must be available to work 24/7

連絡先情報

連絡先: VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

住所: 04th FL, QTSC 1 Building, Quang Trung Software City, Tan Chanh Hiep Ward , Quận 12 , Hồ Chí Minh , Viet Nam

締切: 14-05-2024

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