Call Center - Customer Service Superviosr

エラー

☞ CÔNG TY TNHH BEST EXPRESS VIỆT NAM (BEST LOGISTICS)

見る: 185

更新日: 04-05-2024

場所: Ho Chi Minh

カテゴリー: 運輸/物流/倉庫 コンサルティング/カスタマーサービス

募集人数: 2 người

レベル: Trưởng nhóm

給料: Thương lượng

経験: 3 năm

性別: Không yêu cầu

Đang tải ...

仕事内容

- Function as the contact point for escalated customer complaints and handle such cases effectively and professionally, exhibiting proactively and responsiveness to customer issues.

- Work closely with the Customer Service Manager to communicate, implement and co-ordinate company policies and procedures to Frontline team and ensure compliance.

- Liaise closely with Key Account Customer Service Supervisor and Customer Service Manager to communicate, implement and coordinate company policies and procedures to Customer Contact Centre to ensure compliance and resolve on-going problems as encountered by customers.

- Work closely with the IT department to leverage technology to automate processes as well as formulate back up plans in times of outage

- Liaise closely with OPS team to resolve on-going problems encountered by customers.

仕事の要件

- Bachelor degree or above

- More than 2 years experience in leading customer service teams in a Customer Contact Centre environment.

- Understand the knowledge of express delivery and logistics, and have the ability to formulate, optimize and improve business standards and processes, and have strong customer service team management and construction capabilities

- Languages: English or Chinese

仕事上の利点

  • Tham gia BHYT, BHXH theo quy định của Luật Lao Động
  • Reveiw lương 6 tháng/ 1 lần
  • Cấp laptop làm việc
  • 12 ngày nghỉ phép năm
  • Được tham gia training đầu vào
  • Chế độ thưởng mỗi năm
Đang tải ...

締切: 03-06-2024

無料の候補者に適用するにはクリックしてください

申し込む

Đang tải ...
Đang tải ...

同じ仕事

Đang tải ...
Đang tải ...