Receptionist (Front Office) (English/ French)

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☞ FV HOSPITAL

View: 183

Location: Ho Chi Minh

Category: Administrative / Clerical / Assistant Interpreter / Translator

Position: Nhân viên

Salary: Thương lượng

Education: Cử nhân

Experience: 0-1 năm kinh nghiệm

Gender: Nữ

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Job description

* General purpose of the position:

- To assist patient to register new patient or to modify their personal information in compliancy with procedures effectively and professionally

- To have good knowledge on medical activity to triage patient to the appropriate/ right department

- Be attentive to handle enquiries of patient/ family either in face-to-face situations or by phone efficiently & professionally

* Key duties:

- Register for new patient in compliance with Patient registration policy

- Efficiently cooperate with Medical secretary and receptionist at OPD to update patient information into system

- Identify patient’s information (symptoms) to assist patient to go to the appropriate clinical department

- To coordinate with Patient Service Clerk to order brochures from the store, set up and fill up brochure, remove any brochure expiry date, make report weekly.

- Cross training will be located at Operator, Admission Office, Information desk and VIP lounge as assigned by Front desk supervisor or Front Office Manager.

- Customer services & patient complaints handling.

Job requirement

- Qualification: University degree, priority in major foreign language

- Experience: freshman are welcomed to apply, working in the hospitality industry is referable

* Skills and knowledge:

- Skill

+ Able to work independently

+ Sense of responsibility

+ Self discipline

+ Team work spirit

+ Ability to work under pressure and in an environment of a multi-national culture/

+ Effective communication skills in Vietnamese and English

+ PC proficiency

- Knowledge: Good knowledge of general information about medical is referable

* Foreign language(s)/ Ngoại ngữ: Speaking good English and or/French would be an advantage

Other information


Language of presentation: Tiếng Việt

Contact Information

Contact: Phòng HCNS

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