Medical Secretary (Thư Ký Y Khoa)

FV HOSPITAL

View: 172

Location: Ho Chi Minh

Category: Administrative / Clerical / Assistant Health / Medical Care

Position: Nhân viên

Salary: 10,000,000 VNĐ - 13,000,000 VNĐ

Education: Cử nhân

Experience: 2-5 năm kinh nghiệm

Gender: Nam/Nữ

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Job description

* General purpose of the position:

- Perform secretarial duties in support of general medical office activities to relieve medical professional personnel of clerical and administrative details and to maintain an efficient and effective operation.

- Be Translator/ Interpreter for Doctors

* Welcoming

- Greet and receive patient/visitors

- Check patient identify, ascertain purpose of visit

- Direct patient to appropriate staff

- Provide information to patient by respect FV policy

* Telephone/email handling

- Answer incoming telephone calls

- Record and transmitt phone calls or messages to relevant people.

- Check email every day to be updated with internal news, receive supervisors instruction and to handle patients request

- Write understandable and professional reply by respect of FVH email templates

* Booking appointment and scheduling

-Schedule patient’s appointments for consultations, x-rays, lab tests, physical therapy, MRI’s, CT scans...

- Arrange unscheduled patients

- Arrange refferals to other health care providers

- Get confirmation of appointment 1 day prior consultation

* Orion System using

Technical expertise of Orion system using: Appointment, Registration, Clinic, Scan Management and other modules when applicable:

- Open visit and charge consultation/procedure fees

- Print forms

- Scan documents

* Admin supporting to Doctor.

- Update consultation schedule of doctors

- Organize and arrange patient’s queue with appropriate and efficient manner

- Prepare patient file, necessary documents for consultation

- Prepare and help doctor to complete patient files for admission (medical treatment or operation)

- Follow patient’s results, assist doctors to explain and give results to the patient

- Provide information to patient and their family about FVH medical and non-medical services within knowledge and authority (insurance, admission, quotation, package… )

- Manage medical records and correspondence files

- Transmit correspondence and medical records by mail, e-mail, fax

* Being interpreter/translator

- Interpret for doctors/patients and patient family

-Translate medical documents related to OPD patient (medical report/certificate, results, patient education materials, procedures…)

* Reporting

- Report difficulties with patient, patient’s complaint

- Make other reports when require

* Training and meeting

- Train and supervise new medical secretary

- Attend compulsory training and meeting organized by the hospital

- Update job knowledge by participating in educational opportunities; reading professional publications

* Management of reception area and consultation room

- Keep reception counter in tidy and clean

- Organizing and storing paperwork

- Order and maintain stationery and equipment.

Job requirement

* Qualification: Bachelors degree , Administrative, Business, Social Sciences or Foreign languages discipline

* Experience: 02 years experience in customer service, teaching English, secretary or job related

* Skills and knowledge:

- Customer service

- Clerical

- Telephone Skills

- Communication

- Typing

- Organization

- Time Management

- Coordination

- Medical terminology

- Reporting

- Correspondences

- Microsoft windows

* Foreign language(s): Fluent in English, knowning French is aq plus

Other information


Language of presentation: Tiếng Anh

Contact Information

Contact: HCNS

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