Customer Sevice Teamleader (Line Nhật)

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☞ VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

View: 142

Update day: 14-04-2024

Location: Ho Chi Minh

Category: Consulting / Customer Service Interpreter / Translator

Position: Trưởng nhóm / Giám sát

Salary: 30,000,000 VND - 40,000,000 VND

Education: Cao đẳng

Gender: Nam / Nữ

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Job description

- Train, assist, and mentor new employees in the department
- Provide team leadership to achieve identified performance metrics and targets
- Through coaching and counseling sessions maintain and improve all areas of performance; productivity, quality and attendance;
- In collaboration with HR assist in the recruitment of new reservation agents
- Translate, implement and enforce company policies, procedures, and priorities
- Work with workforce management tools and business tools to monitor calls and emailsto ensure schedules are achieved
- Conduct performance appraisals and feedback sessions as needed
- Delegate identified tasks as appropriate
- Handle reservations/escalations as needed
- Assist Operations Manager Customer Service
- Service hotel partners with process, inventory availability, rates, and special offers
- Resolve complaints/issues for both hotels and customers
- Perform quality processes; email, procedures, phone skills
- Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops schedule)

Job requirement

- Fluency in English (Speaking, listening, writing and reading). working 100% English (Svar B1).
- Fluency in Japanese (Speaking, listening, writing and reading). working 100% Japanese. (N1 Certificate)
- University/Colleges required.
- 2 years minimum supervising/leading a team of 15 or more people, in a call center/contact center environment.
- Experience in a high-growth organization strongly preferred.

Contact Information

Contact: Mr Nghĩa

Address: 06th FL, QTSC 9 Building, Quang Trung Software City, Tan Chanh Hiep Ward , Quận 12 , Hồ Chí Minh , Viet Nam

Deadline: 14-05-2024

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