Customer Service Team Leader _ Quận 11 (Tiếng Hàn)

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☞ VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

View: 95

Update day: 15-04-2024

Location: Ho Chi Minh

Category: Consulting / Customer Service Interpreter / Translator

Position: Trưởng nhóm / Giám sát

Salary: 40 triệu - 42 triệu

Education: Trung học phổ thông

Gender: Nam / Nữ

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Job description

- Train, assist, and mentor new employees in the department
- Provide team leadership to achieve identified performance metrics and targets
- Through coaching and counseling sessions maintain and improve all areas of performance; productivity, quality and attendance;
- In collaboration with HR assist in the recruitment of new reservation agents
- Translate, implement and enforce company policies, procedures, and priorities
- Work with workforce management tools and business tools to monitor calls and emails
to ensure schedules are achieved
- Conduct performance appraisals and feedback sessions as needed
- Delegate identified tasks as appropriate
- Handle reservations/escalations as needed
- Assist Operations Manager Customer Service
- Service hotel partners with process, inventory availability, rates, and special offers
- Resolve complaints/issues for both hotels and customers
- Perform quality processes; email, procedures, phone skills
* Working time
09:00 AM - 18:00 PM
10:00 AM - 19:00 PM
11:00 AM - 20:00 PM
12:00 PM - 21:00 PM
13:00 PM - 22:00 PM
14:00 PM - 23:00 PM

Job requirement

- Fluency in English ( Speaking, listening, writing and reading)
- Fluency in Korean toipk 5 ( Speaking, listening, writing and reading)
- Associates Degree/Equivalent Job Experience required;
- 1 year minimum supervising/leading a team of 15 or more people, have knowledge a call center/contact center.
- Experience in a high-growth organization strongly preferred;

Contact Information

Contact: Ms. Cẩm

Address: 06th FL, QTSC 9 Building, Quang Trung Software City, Tan Chanh Hiep Ward, Dist 12 , Quận 12 , Hồ Chí Minh , Viet Nam

Deadline: 30-05-2024

Click to apply for free candidate

Apply

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