Collection Trainer - Up To 20.000.000 - HCM

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☞ Collectius CMS Vietnam Company Limited

View: 125

Update day: 04-05-2024

Location: Ho Chi Minh

Category: Finance / Bank / Stock Interpreter / Translator Education / Training

Number of recruitment: 2 người

Position: Nhân viên

Salary: Thương lượng

Experience: 2 năm

Gender: Không yêu cầu

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Job description

OVERVIEW

Responsible for training collectors and team leaders of Collections department.

RESPONSIBILITIES:

1. Training activity:

Identify training needs by evaluating skills gap among the collection agents

Responsible for evaluating our needs related to Collection members performance and achievement

Delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as modules and guides. Develop digital and print training material (e.g. videos and manuals) according to training plan/ program required

Deliver training implementation for collection to ensure collection training needs are delivered and fulfilled

Schedule yearly, monthly training plan

Conduct skill/ advanced training courses for call center agents or Supervisors and above

2. Managing people:

Maintain a good teamwork atmosphere between members at every cycle

Motivating members to reach the goals and be better version of themself

3. Reporting:

Create and implement all kinds of training reports

Create, execute and report result of training satisfaction survey

Provide feedback to improve training program

Job requirement

2 - 3 years experience in managing training team for Collection call center or related field of call center

Experience in establishing and delivering training process for >100 people organization scaled

Have a good knowledge about collection

Experienced in modul training writing

Ability to analyze skills gap among the collection agents

Excellent communication, presentation and coaching skills

Passionate, enthusiastic, good at speech, and always be positive

Must be fluent in English

Additional certification in training is a plus

Job benefit

Attractive salary and 13th-month salary.

Particularly good incentive for good achievement.

Working in a friendly and supportive environment.

14 days off and public holidays according to state regulations.

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Deadline: 03-06-2024

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