Collection Trainer - Up To 20.000.000 - HCM
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☞ Collectius CMS Vietnam Company Limited
Aussicht: 128
Update Tag: 04-05-2024
Ort: Ho Chi Minh
Kategorie: Finanzen / Bank / Aktien Dolmetscher / Übersetzer Bildung / Ausbildung
Anzahl der Rekruten: 2 người
Position: Nhân viên
Gehalt: Thương lượng
Erfahrung: 2 năm
Sex: Không yêu cầu
Jobbeschreibung
OVERVIEW
Responsible for training collectors and team leaders of Collections department.
RESPONSIBILITIES:
1. Training activity:
Identify training needs by evaluating skills gap among the collection agents
Responsible for evaluating our needs related to Collection members performance and achievement
Delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as modules and guides. Develop digital and print training material (e.g. videos and manuals) according to training plan/ program required
Deliver training implementation for collection to ensure collection training needs are delivered and fulfilled
Schedule yearly, monthly training plan
Conduct skill/ advanced training courses for call center agents or Supervisors and above
2. Managing people:
Maintain a good teamwork atmosphere between members at every cycle
Motivating members to reach the goals and be better version of themself
3. Reporting:
Create and implement all kinds of training reports
Create, execute and report result of training satisfaction survey
Provide feedback to improve training program
Stellenanforderung
2 - 3 years experience in managing training team for Collection call center or related field of call center
Experience in establishing and delivering training process for >100 people organization scaled
Have a good knowledge about collection
Experienced in modul training writing
Ability to analyze skills gap among the collection agents
Excellent communication, presentation and coaching skills
Passionate, enthusiastic, good at speech, and always be positive
Must be fluent in English
Additional certification in training is a plus
Job Nutzen
Attractive salary and 13th-month salary.
Particularly good incentive for good achievement.
Working in a friendly and supportive environment.
14 days off and public holidays according to state regulations.
Frist: 03-06-2024
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