Customer Support & Order Management

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☞ Công ty cổ phần Crosify

Aussicht: 142

Update Tag: 04-05-2024

Ort: Ha Noi

Kategorie: Export / Import Beratung / Kundenservice

Anzahl der Rekruten: 3 người

Position: Nhân viên

Gehalt: Thoả thuận

Sex: Không yêu cầu

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Jobbeschreibung

- Order Processing: Handle order data and coordinate the order to receiving partner - manufacturing - packaging - shipping process

- Receive and respond to customers’ feedback and complaints through different channels such as email, fanpage, etc.

- Work with suppliers, shipping carriers and customers to handle any issues rising from the manufacturing and shipping process

- Work with factory and third party shipping companies to improve and optimize the Fulfillment process. Propose solutions to shorten the manufacturing and shipping time.

- Enhance customer engagement and customer retention rate through email marketing campaigns.


Stellenanforderung

- Fresher is prefered

- Creative, can work efficiently under pressure

- Analytical approach to tasks

- Attention to detail

- Positive thinking and ability to work in a team

- Good command in English (Writing, Reading)

- Qualification: 5.5 IELTS or equivalent.


Job Nutzen

- Full-time monthly starting salary: 8 - 11 Millions VND

- Probation period: 2 months, receive 90% of the starting salary

- Salary and Job level review: Every 6 months

- Working time:

● Morning from 9 a.m - 12:30 p.m,

● Noon from 1:30 p.m - 6 p.m,

● Monday to Friday + Saturday morning


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Frist: 03-06-2024

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