Reservation Agent

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☞ Tập Đoàn Vàng Bạc Đá Quý DOJI

视图: 146

更新日: 14-04-2024

位置: Quang Ninh

类别: 行政/文书/助理 咨询/客户服务 餐厅/酒店/旅游

水平: Nhân viên

薪水: Cạnh tranh

水平: Cử nhân

性别: Nam / Nữ

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职位描述

- Processes reservations by mail, telephone, telex, cable, fax, or central reservations systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the types of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all package plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel’s policy on guaranteed reservations and no-shows.
- Processes & monitors advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Assists in pre-registration activities when appropriate.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Promotes goodwill by being courteous, friendly, and helpful to guests, managers and fellow employees.

工作要求

- Bachelor’s degree in Hospitality Management,Economics, Business Administration
- Good english and strong communication & service mind
- At least 01 year experience in the same position (Experience working in international 5-star hotels is preferred)

联络资料

联系: Phòng Nhân sự

地址: Lô HH05, khu Dịch vụ Cao cấp Bến Đoan , Thành phố Hạ Long , Quảng Ninh , Viet Nam

最后期限: 14-05-2024

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