HCM - Customer Experience Executive

错误

☞ CÔNG TY CỔ PHẦN MAISON RETAIL MANAGEMENT INTERNATIONAL

视图: 112

更新日: 04-05-2024

位置: Ho Chi Minh

类别: 咨询/客户服务 营业额

水平: Nhân viên

薪水: Cạnh tranh

水平: Cử nhân

性别: Nam / Nữ

Đang tải ...

职位描述

* Objective

- As the Customer Experience Executive, you will work alongside the CX manager conducting cross team projects that will impact the most positively the experience of Maison JSC customers at each step of their journey in a durable way. The CX will bring together task teams and deliver on prioritized initiatives that will add most value in a customer’s lifetime

* Results measurement

Results for this position are measured

- In increase in customer lifetime value and therefore revenue growth

- In improvement of the NPS scores, both offline and online as well as in improvement of customers feedback

- In improvement in bottom-line revenue generated by a reduction of loss revenues

* Responsibilities

- Analyze customer pain points / needs among several cohorts and touch points to identify the most impactful initiatives to improve CLV

- Benchmark leading actors in customer experience & understand the market to propose the best implementation of CLV initiatives for Maison JSC customers

- Create & manage CX project roadmap, and drive the initiatives to implement your vision

- Coordinate task teams around CX initiatives from initiation to successful implementation

- Modelize and implement programs that will improve organic acquisition and retention while fitting in the customers’ journey (loyalty, referral)

- Operate autonomously; drive programs end to end including business goals, technical solution (with the support of relevant teams) and all customer and seller-facing aspects

工作要求

- Preferred master’s degree in business / economics / finance / marketing

- Minimum 2 years of solid B2C and/or strategy background

- Excellent project management skills, including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously

- Exceptional data management skills, SQL is a plus

- Strong negotiation skills / ability to convince and influence teams

- Strong ability to investigate problems at hand, dive deep to the root cause of a problem, find systematic gaps, support it with analytical data and finally address the issue

- Result oriented, strong commitment to deliver expected outputs

- Ability to learn and highly adaptive

联络资料

联系: Phòng Tuyển dụng

地址: 189 Dương Bá Trạc, Phường 1 , Quận 8 , Hồ Chí Minh , Viet Nam

最后期限: 03-06-2024

点击免费申请候选人

申请

Đang tải ...
Đang tải ...

相同的工作

Đang tải ...
Đang tải ...