Customer Care Centre Administrator & Analyst (Nha Trang)

职位描述

Position Overview:
The Customer Care Centre Administrator & Analyst is responsible for supporting the Alma Customer care Centre by performing all general and administration functions as well as analyzing of marketing campaigns that include Direct Mail Outbound, Owner Preview’s, referral Previews Daily tasks will include lead management and report management.

Key Responsibilities:
- Provide administrative support including filing, emailing, and other office duties for the Alma Customer Care Centre.
- Update reports or CRM, entering tours, tour hooks, NQs and tour results Sales results
- Liaise with Customer Care Centre Team regarding Dated and Open Dated Package sales.
- Charge Customers Credit Cards
- Screen incoming emails and phone calls and action promptly and professionally.
- Prepare reports and presentations as required.
- Print and Prepare Customer Care Centre production reports and distribute as required.
- Assist Marketing purchase orders and liaise with Finance for payment
- Assist other general office duties.
- Provide administrative support to Customer Care Centre Management Team in accordance with directives set from Management facilitate the delivery of qualified tours/leads
- Highly Proficient in Excel ,Word ,PowerPoint

Key Performance Indicators:
Performance reviews will be conducted on an annual basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:
- Complete all designated tasks, within allocated time frames.
- Establish and maintain effective working relationships internal stakeholders and corporate suppliers.
- Treat all company staff and external contacts courteously and respectfully to assist in maintaining a positive company image both within the company and in the public domain.

Quyền lợi
- Basic salary: 10,000,000
- Insurance: Health Insurance, Social Insurance, Unemployment Insurance
- Annual activities: Birthday, Holiday/New Year bonus, Vacation, etc.
- Training: to participate in basic training courses and improve skills.