Teaching Quality Assurance Officer (TQA)

Mô tả công việc

Quality assurance operation & training

- Observe online class directly or via records as scheduled or when needed;

- Support resolving emergency issues in classes when needed;

- Coordinate with the teacher in accessing suitable teaching resources; methodology, etc.

- Conduct onboard training or other necessary training for teachers when needed;

- Coordinate to reconcile conflicts; complaints between teachers and students;

- Follow up with the teacher on completing class feedback and reports;

- Check and approve teaching hours on time;

- Assign and record office tasks to teachers properly and effectively;

- Attend and conduct observations and academic ranking to candidates while attending demos

Process, policies, and regulation

- Follow all working procedures, policies, rules, and regulations of TED;

- Support team members in handling requests and concerns from teachers;

- Support to check, monitor, remind and guide teachers and subordinates (if any) to followthe rules and regulations;

- Participate in researching and revising processes annually or when needed;

- Collaborate with team members in maintaining the TED operation in the right standard;

- Update and make necessary reports;

Other

- Other ad hoc assignments required by Line manager.