Trưởng Nhóm CSKH ( line tiếng Anh)

Erro

☞ VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

Ver: 132

Dia de atualização: 14-04-2024

Localização: Ho Chi Minh

Categoria: Consultoria / Atendimento ao Cliente Intérprete / Tradutor

Posição: Trưởng nhóm / Giám sát

Salário: 19 triệu - 24 triệu

Educação: Cao đẳng

Gênero: Nam / Nữ

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Descrição do emprego

- Train, assist, and mentor new employees in the department

- Provide team leadership to achieve identified performance metrics and targets

- Through coaching and counseling sessions maintain and improve all areas of performance; productivity, quality and attendance;

- In collaboration with HR assist in the recruitment of new reservation agents

- Translate, implement and enforce company policies, procedures, and priorities

- Work with workforce management tools and business tools to monitor calls and emails

to ensure schedules are achieved

- Conduct performance appraisals and feedback sessions as needed

- Delegate identified tasks as appropriate

- Handle reservations/escalations as needed

- Assist Operations Manager Customer Service

- Service hotel partners with process, inventory availability, rates, and special offers

- Resolve complaints/issues for both hotels and customers

-Perform quality processes; email, procedures, phone skills

Requisito de emprego

- Fluency in English ( Speaking, listening, writing and reading) - working 100% English.

- Associates Degree/Equivalent Job Experience required;

- 1 year minimum supervising/leading a team of 15 or more people, have knowledge a call center/contact center.

- Experience in a high-growth organization strongly preferred;

- Must be available to work 24/7

Informações de contato

Contato: Ms. Lý

Endereço: Toà nhà FleMingtion Tầng 10 - 182 Đ. Lê Đại Hành, Phường 15, Quận 11, HCM , Quận 11 , Hồ Chí Minh , Viet Nam

Data limite: 14-05-2024

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