Quality Team Leader (Customer Service)

Erro

☞ VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

Ver: 235

Dia de atualização: 14-04-2024

Localização: Ho Chi Minh

Categoria: Consultoria / Atendimento ao Cliente Segurança de qualidade / Controle de qualidade

Posição: Trưởng nhóm / Giám sát

Salário: Trên 25.000.000 VND MONTH

Educação: Cao đẳng

Experiência: 5 - 10 năm kinh nghiệm

Gênero: Nam / Nữ

Đang tải ...

Descrição do emprego

- Responsible for monitoring contacts
- Responsible for preparing and providing feedback to agents
- Data analysis and making designated reports/decks
- Participating in internal & external calibrations
- Communication to heighten awareness and focusing on importance of positive customer experience
- Making recommendations and driving improvement
- Ensuring that internal policies, procedures, and compliance regulations are being followed
- Reduce learning curve and help enhance product/process knowledge of new joiners
- Ensuring that internal policies, procedures, and compliance regulations are being followed

Requisito de emprego

- Ensure quality based intervention
- Ensure that Process quality and training is delivered effectively in the stipulated timelines
- Evaluate process quality and take corrective actions which should be tangible
- Evaluate effectiveness of T & D interventions
- Improve calibration of QIC ,SME and CSM within team
- Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
- Design and develop Quality framework
- Ensure uniform quality of training being delivered by all training teams in line with client requirement
- Interact and streamline channels of communications with other Functions and Clients
- Provide quality floor support, feedback, refresher and corrective training
- Groom and develop QIC talent in-house
- Should be aware of RTR process
- Should have excellent excel and presentation skills
- Should be capable of analyzing dataset and extracting insight
- Should be collaborative and team player
- Should have knowledge of basic quality tools like PDCA , LSS , PARETO etc.

Informações de contato

Contato: VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

Endereço: 06th FL, QTSC 9 Building, Quang Trung Software City, Tan Chanh Hiep Ward , Quận 12 , Hồ Chí Minh , Viet Nam

Data limite: 14-05-2024

Clique para aplicar para o candidato livre

Aplicar

Đang tải ...
Đang tải ...

EMPREGOS SEMELHANTES

Đang tải ...
Đang tải ...