Claim Executive (Hotline)

Erro

☞ Công Ty TNHH Bảo Hiểm Nhân Thọ Dai-ichi Việt Nam (Dai-ichi Life Việt Nam)

Ver: 103

Dia de atualização: 19-04-2024

Localização: Ho Chi Minh Vietnam

Categoria: Consultoria / Atendimento ao Cliente Seguro

Posição: Nhân viên

Salário: Thương lượng

Educação: Cao đẳng

Gênero: Nam / Nữ

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Descrição do emprego

1.Job purpose

- To handle calls, inquiries and provide customers with support and consultancy relating to Health and Life claims to push expertise for prompt and accurate assessment and excellent services.


2.Accountabilities

- Handling 24/7 inbound and outbound calls about customers and sales’ Health and life claims concerns, enquiries, and complaints in a timely manner and in accordance with company’s policy, providing right information, appropriate solutions, and alternatives.
- Handling hospitals/medical providers’ enquiries for arrangement of direct billing services to DLVN’s clients.
- Updating completed and accurate information on customers/ sales/hospitals interaction in system promptly and accurately.
- Collaboration and maintaining good relationship with cross departments/functions to smoothly solve all claims-related issues and reach claims objectives.

Requisito de emprego

Education and Experiences

- Bachelors’ degree in sociology, law or equivalent.
- Knowledge of Psychology and Behavior.
- Knowledge of medical, law of insurance, insurance product is preferable.
2-3 years of equivalent experience as claims, customer care, customer service, …


Technical skills

- Strong knowledge of claim operations & process
- Eotional intelligence
- Identify and problem-solving.
- Negotiation for result
- Controlling communication


Soft skills

- Communication for success
- Proficient in using MS 365 office
- Collaboration across functions


Personal attributes

- Customer service-minded
- Have A Soothing, Calming, Relaxing Voice
- Proactive & flexibility
- Professional and respectful manner


Challenges

- Working under high pressure (regularly receiving difficult customers who can’t control their behavior and language).
- Capable work night shifts
- Regularly race against time to ensure timely responses to customer inquiries.
- Learn quickly to be able to master information and terms, procedure, conditions, regulations…

Informações de contato

Contato: Phòng Hành Chính - Nhân Sự

Endereço: 92 Nguyễn Hữu Cảnh , Quận Bình Thạnh , Hồ Chí Minh , Viet Nam

Data limite: 19-05-2024

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