PHÓ PHÒNG SPA

업무 설명서

- Assist in the oversight of the daily operations of the spa.
- Ensure guest expectations are exceeded and satisfaction is maximized.
- Preparing the team member schedule, handling personnel issues, and ensuring that the working environment is both professional and comfortable for all team members.
- Required to support team members sin the reception area when needed.
- Scheduling appointments and making sure that each appointment runs on time.
- Managing the operations of the spa facility.
- Ensuring that all spa facilities have adequate supplies of linens, towels, toiletries, and other items necessary for operation.
- Keeping meticulous records of spa treatments for each guest, including details about their preferences and any special needs or concerns
- Ensuring that all staff members are properly trained to perform their jobs effectively and safely.
- Providing customer service to guests by answering questions about spa treatments and products.
- Monitoring employee performance to ensure that all spa services are being provided in a professional manner.
* Quyền lợi được hưởng:
- Attractive salary, annual salary review
- Year-end bonus, holiday bonus.
- Comprehensive welfare regime: social insurance, health insurance, unemployment insurance, sickness allowance, birthday, lunch...
- Consulting in individual development program (IDP) through annual development training programs.
- High promotion opportunities in the hotel industry/HR profession
- Young and dynamic working environment
- Having opportunity to work in a dynamic environment, in which focusing on customer experience to provide the best service for the guest