HCM - Retail Manager (Lush)

Báo lỗi

☞ CÔNG TY CỔ PHẦN MAISON RETAIL MANAGEMENT INTERNATIONAL

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Ngày cập nhật: 14-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Quản lý điều hành Bán hàng Mỹ phẩm/ Thời trang/ Trang sức

Vị trí: Quản lý / Trưởng phòng

Mức lương: Cạnh tranh

Trình độ: Cử nhân

Giới tính: Nam / Nữ

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Mô tả công việc

Shop Development Visits and Calls

- Conducting a two-day development visit so that each manager receives one per year.

- Measuring the Customer Experience and Communication skills demonstrated by the manager and team.

- Using the development visit guidelines to support the delivery of tailor-made learning, coaching and feedback to managers based on key areas of potential.

- Completing relevant paperwork and following up on actions set in a timely manner.

Probation Reviews

- Conducting a one-day review at the end of a new manager’s probation period to evaluate the Customer Experience and Communication skills expected on the back of New Manager Training.

- Completing review form paperwork and following up on actions set at a review in a timely manner.

Training Shops and New Manager Training

- Communicating and coordinating new manager training plans with training shop managers.

- Maintaining the ‘New Manager Training’ guidelines to ensure the training is always up-to-date, relevant and effective.

- Reviewing and developing training shop managers.

- Monitoring the performance of the training shops.

Candy Shop Feedback / Duo visits

- Communicating Mystery Shopper Reports to shop Management teams.

- Visiting 1 star shops to offer support within two weeks of receiving the Mystery Shopper Report.

- Observing Customer experience and offering feedback and coaching.

- Review opportunities and set goals and targets with manager.

New Shop Openings / Relocations

- Customer experience, team and personal development support to manager before, during and after the opening / relocation of their shop.

Trainee Manager Development

- Supporting managers to develop their trainees with Online tools and a trainee checklist pack.

Performance Management

- Implementing and supporting managers through performance improvement plans when related to FOP’s.

Online Learning

- Identify learning needs through contact with Managers and opportunities highlighted in Mystery Shopper Report.

- Work as a collaborative with the Online Learning team on new ideas and projects to create effective and inspirational learning for managers.

Shop Cover/Holiday Log

- Keep up to date record of manager’s holiday.

- Support managers with shop cover.

Other Work

- Collaboration and communication with Retail Operations and People Support.

- To attend meetings as and when required.

- Any other tasks as required, depending on the needs of the team and business.

Yêu cầu công việc

-A proven success story in Retail Management, preferably experience in managing multiple stores or Country Retail Management.

-Excellent Customer Service Skills and a passion for our customers.

-Thorough knowledge of the Brand and its current Global direction.

-Exceptional team player with proven ability to lead through influence and support.

-Comprehensive financial understanding and business analytics.

-Expertise in Coaching and Feedback.

-Exceptional Training and Development Skills.

-Effective Communication skills and presentation skills.

-3 years Management experience in Lush/OR a Retail business including experience in a Support role.

Thông tin liên hệ

Liên hệ: Phòng Tuyển dụng

Địa chỉ: 189 Dương Bá Trạc, Phường 1 , Quận 8 , Hồ Chí Minh , Viet Nam

Hạn nộp: 14-05-2024

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