HCM - Customer Experience Specialist

Báo lỗi

☞ CÔNG TY CỔ PHẦN MAISON RETAIL MANAGEMENT INTERNATIONAL

Lượt xem: 122

Ngày cập nhật: 16-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Tư vấn - Chăm sóc khách hàng Bán hàng Mỹ phẩm/ Thời trang/ Trang sức

Vị trí: Nhân viên

Mức lương: Thương lượng

Trình độ: Cử nhân

Giới tính: Nam / Nữ

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Mô tả công việc

We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Specialist at Maison RMI. As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online channels. You will play a crucial role in improving key customer experience metrics such as NPS, CSAT, CES while continuously seeking and utilizing customer feedback to drive improvements.

Key Responsibilities:
- Proven experience in improving NPS, CSAT, and CES scores through strategic initiatives and process enhancements.
- Strong analytical skills to analyze customer data and feedback, providing valuable insights for decision-making.
- Proficiency in developing and managing customer journey maps based on research and feedback.
- Excellent cross-functional collaboration skills to ensure seamless implementation of customer-centric initiatives.
- Innovative thinking to create unique and captivating customer experiences, setting the brand apart from competitors.
- Demonstrated ability to innovate solutions and manage projects aimed at improving customer lifetime value and conversion rates.
- Experience in providing support to enhance the UI/UX of mobile applications, contributing to performance enhancement

Benefits:
- Attractive salary + lunch allowance + parking allowance
- Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue, social insurance, Union, year-end party, team building..
- Employee discount purchases
- 12 - 15 days annual leave.

Yêu cầu công việc

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Strong analytical skills and the ability to interpret customer data.
- 2-year working in retail industry is preferred.
- Proven experience in customer experience management, with a strong record of accomplishment of improving customer experience metrics.
- Experience in supporting UI/UX and performance improvement for mobile applications is a plus.
- Experience working with cross-functional teams.
- Innovative thinking and a customer-centric mindset.

Thông tin liên hệ

Liên hệ: Phòng Tuyển dụng

Địa chỉ: 189 Dương Bá Trạc, Phường 1 , Quận 8 , Hồ Chí Minh , Viet Nam

Hạn nộp: 16-05-2024

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