Service Manager

Vue: 149

Jour de mise à jour: 04-05-2024

Localisation: Vietnam Ho Chi Minh

Catégorie: IT - Logiciel Conseil / Service client Assurance Qualité / Contrôle Qualité

Niveau: Quản lý / Trưởng phòng

Salaire: 20,000,000 VND - 30,000,000 VND

Éducation: Cử nhân

Le genre: Nam / Nữ

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Description de l’emploi

Receive the project requirement from other Department (Business Development or Marketing), do the analysis, work with other Department (Technology, HR, Finance) and propose the best solution for Customer;
Coordinate with Technology Dept. to build the project’s workflow which is productive and sufficient to both Customer
Contact directly with Customer to verify project requirements;
Do proposal and presentation to Customer if required;
Do the quotation;
Work with project management team and ensure all information be synchronized to team to run the project smoothly;
Make plan and implement projects.
Monitor and support the Project Team when issues raising and be responsible to solve the problems;
Maintain the Customer’s satisfaction;
Do improvement on the project to increase the productivity;
Mentor and build a good and available team for project scale up;
Signing service contracts and tracking renewal in accordance with regulations;
Coordinate with HR to recruit production staff;
Report to and work under assignment of Operation Manager.

At least 2-years experiences in similar position.
Excellent in customer service and timely communication.
Project management experience is a strong plus.
Ability to work independently, in group and can work under high pressure.
Decision making skill, can analyze the information and data.
Negotiation skills to communicate and discuss with Client about project requirements.
Strong skills in creating project documentations, reporting, and update and monitor them.
Knowledge and experience in data processing or information technology is a plus.
English in advanced level (four skills).

Salary & Bonus:

Benefits:

Participation in social insurance with 100% base salary
Health care 24/7 insurance
Annual leave during the probation period
Company trip, team building
Internal activities and clubs (year-end party, sports day, family festival, English club, men’s/women’s football club, ...)
Benefits from the Union (gift for Tet holidays, birthdays, weddings, childbirth, ...)
International working environment
Opportunity to be promoted

Contact: HR Department

Adresse: 2nd Floor, Anna Building, Quang Trung Software City , Quận 12 , Hồ Chí Minh , Viet Nam

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