E-commerce Operations Manager

Erreur

☞ CÔNG TY TNHH MM MEGA MARKET VIỆT NAM

Vue: 118

Jour de mise à jour: 04-05-2024

Localisation: Ho Chi Minh

Catégorie: Marketing / RP Ventes

Niveau: Quản lý / Trưởng phòng

Salaire: Cạnh tranh

Éducation: Cử nhân

Le genre: Nam / Nữ

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Description de l’emploi

- Be able to create work instruction and conduct training process for store team to ensure smooth operation at store level
- Need deeply co-work with Store Operation, Merchandising Planning, Logistics, IT and Marketing team to build/ find opportunities for improvement of process/ system and be able to monitor/review all campaign
- Involved in entire E-Commerce schedule, budget, recruitment, vendors, and business result with managing P&L including tracking all costs and revenue associated with the website.
- Doing Market Research within the sector, analyzing the customer’s purchasing behavior through E-Commerce and ensuring the service quality of product delivery to customers.
- And be quick responses to any customer inquiries with proper manner.
- Prepare presentations and provide metrics support to management
- Provides functional report monitoring, analysis and support on various business activities and processes to provide solutions in-time for daily operations.
- Any other duties as assigned by the Direct line manager.
- Develop strategic plan to constantly optimize traffic acquisition, conversion rate and CLV (Customer lifetime value) over certain periods.
- Collaborate with MKT team to ensure for content, imagine, product layout, sales price and programs, homogeneity with offline – online channel.
* Key Result Areas:
- Full implementation of process in store
- Provide team knowledge on system and training
- High usage of Ordering and Application system
- Professional deliver reporting system & data analysis
- Working Relationship:
* Internal:
- Store team: SGM, Maintenance, Delivery Supervisor/Manager, Sales Force team, ALC
- Head Office: Marketing, OM, IT, Controlling, B2B, Head of Sales Force

Exigences de l’emploi

- University Degree, preferably in Economics, Business Management with specialization in Marketing, eMarketing or related subjects
- Experience with B2C, B2B eCommerce, market place will be a plus
- Excellent Leadership and Organizing Skill
- Analytical and Creative thinking
- Fluent in English and Vietnamese (both written and spoken)

Informations de contact

Contact: Mr. Lễ

Adresse: Khu B, Khu đô thị mới An Phú - An Khánh, Phường An Phú , Quận 2 , Hồ Chí Minh , Viet Nam

Date limite: 03-06-2024

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