Class Operations Officer

Descripción del trabajo

Working time:

Block 1: 7:45 - 15:45 (WFO)

Block 2: 15:45 - 23:45 (WFH)

Block 3: 8:30 - 17:30 (WFO

Teaching schedule management (60%)

- Work with the Student Operations Department to acquire requirements for classes of different levels and programs;

- Allocate teaching hours with teachers’ pool according to NativeX’s standard;

- Find and allocate suitable teachers to classes following the approved budget;

- Troubleshoot and monitor potential scheduling problems (Substitute, Cancellation, etc.) as follow instructions and process;

- Arrange teachers for other academic activities when requested;

- Record/update all daily changes of classes/teacher’s situation;

- Monitor and report relevant operational indicators.

Class operation management (30%)

- Observe and support teachers in troubleshooting unexpected issues while classes are running;

- Check communication tools (Live chat/ Google chat/ Other channels) and promptly reply to the teacher’s questions or find a suitable supporter.

- Lead and assign proper tasks to collaborators to ensure stable workload and standard operation.

- Follow up to ensure collaborators can interact properly on the Admin portal;

Process, policies, and regulation (10%)

- Follow all working procedures, policies, rules, and regulations of TED;

- Support team members in handling requests and concerns from Teachers;

- Support to check, monitor, remind and guide Teachers and subordinates (if any) to follow the rules and regulations

- Participate in researching and revising processes annually or when needed;

- Collaborate with team members in maintaining the TED operation to the right standard;

- Update and make necessary reports

- Other ad hoc assignments required by the Line manager.