Assistant Store Manager (Quận 1, Quận 2)

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☞ Công Ty TNHH Thực Phẩm & Nước Giải Khát Ý Tưởng Việt (Starbucks Viet Nam)

Ver: 101

Día de actualización: 14-04-2024

Ubicación: Ho Chi Minh

Categoría: Administrativo / Oficinista / Asistente Restaurante / Hotel / Turismo

Posición: Trưởng nhóm / Giám sát

Salario: Cạnh tranh

Educación: Chứng chỉ

Sexo: Nam / Nữ

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Descripción del trabajo

* Responsibilities and essential job functions include but are not limited to:
- Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks
- Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives
- Communicates clearly, concisely and accurately in order to ensure effective store operations; filters communication to the shift team as directed by the store manager
- Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence; acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns • Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service
- Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located • Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team
- Contributes to positive team environment by recognizing alarms or changes in partner
- Maintains regular and consistent attendance and punctuality
- Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage/ Product & Marketing
- Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals; communicates ideas to the store manager for broader areas of improvement.
- Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition
* Working in Starbucks stores in 1, 2 District

Requerimiento de trabajo

* Summary of Experience
- Progressive responsible retail experience – 2 years
- Customer service experience in a retail or restaurant environment – 1 year
- Experience in directing the work of others Required Knowledge, Skills and Abilities
- Ability to act with a customer comes first attitude and deliver customer service that meets and exceeds customer expectations
- Ability to use discretion in providing direction to others
- Ability to direct the work of others
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Strong problem-solving skills
- Team-building skills
- Ability to work in a fast-paced and changing environment
- Ability to deliver excellent customer service
- Ability to work as part of a team

Información del contacto

Contacto: Talent Acquisition Team

Habla a: Lầu 14-15, Tòa nhà Phượng Long 2, 16 Nguyễn Trường Tộ, Phường 12 , Quận 4 , Hồ Chí Minh , Viet Nam

Plazo: 14-05-2024

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