Scheduling Coordinator

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☞ Tilling Timber Pty Ltd, Vietnam Representative Office

View: 101

Update day: 09-04-2024

Location: Da Nang

Category: Legal / Contracts Merchandising / Purchasing / Supply Chain

Position: Trưởng nhóm / Giám sát

Salary: Cạnh tranh

Education: Cử nhân

Gender: Nam / Nữ

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Job description

MyTeam is seeking a Scheduling Coordinator to join our growing Operations team. The Scheduling Coordinator is responsible for supporting our customers by ensuring that patients are promptly and successfully scheduled for all directed treatment referrals. As a critical member of our customer service team, this role is responsible for providing excellent customer service, comfortable spending most of their time on the phone and driven to find positive solutions to issues and challenges.
* Duties and Responsibilities
- Receive and successfully address treatment referrals from Attorneys and Providers.
- Work directly with Providers to ensure that patients are scheduled for their treatment in a timely and accurate manner.
- Able to build rapport with both law firms and physician offices.
- Update files as directed on a computer.
- Proactively inform law firm of their client’s appointment date.
- Maintain confidentiality in accordance with HIPAA regulations.
- Consistently achieve or exceed performance metrics.
- Perform other related duties as assigned.

- The above outline of duties is not arranged in order of priority. Those duties will from time to time be altered by the Director to suit the needs of the Company. These duties are not intended to restrict initiative but rather to describe minimum activities.
- We believe that a diverse set of backgrounds and experiences enrich our team and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our team. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- What would make you the BEST candidate for this? Don’t miss the opportunity to explore your potential with us!

* Benefits
- Competitive salary based on ability and experience.
- 13th Month bonus payment and annual cash bonus for KPI.
- Young and dynamic international working environment.
- Opportunity to approach newest technology trends.
- Annual Health Check paid for and organized by MyTeam.
- An annual Private Health insurance policy provided by MyTeam.
- Exciting leisure: sport and art events (English club, football club...)
- Company’s labor policy completely pursuant to Vietnamese labor legislation plus other benefits offered by the company (Company trip, Anniversary, Holiday, etc.
- Monthly meal allowance.

Job requirement

- Bachelor’s in English/ Administration or related field preferred or an Associates plus equivalent experience.
- Fluency in English (both written and spoken) and willing to work flexible hours to accommodate international customers.
- Experience in a customer-centric call-center environment.
- Previous medical or scheduling background preferred.
- Bilingual strongly preferred.
- Proficient in Microsoft Office.
- Ability to sit and be on the phone for long periods of time.
- Strong attention to detail.
- Ability to type 45 wpm.
- Computer literate.
- Ability to work quickly and accurately under tight deadlines between different duties.
- Ability to demonstrate appropriate interpersonal communication skills.

Contact Information

Contact: HR Department

Address: Floor 6,7,8 Nexus Building, 75-77-79 Xo Viet Nghe Tinh Street, Khue Trung Ward, Cam Le District, Danang City. , Quận Cẩm Lệ , Đà Nẵng , Viet Nam

Deadline: 09-05-2024

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