CUSTOMER SERVICE - TRAVEL APP (DISTRICT 9)

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☞ VIETNAM CONCENTRIX SERVICES COMPANY LIMITED

Aussicht: 53

Update Tag: 15-04-2024

Ort: Ho Chi Minh

Kategorie: Beratung / Kundenservice Der Umsatz

Position: Nhân viên

Gehalt: 10 triệu - 12 triệu

Bildung: Trung học phổ thông

Sex: Nam / Nữ

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Jobbeschreibung

- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint, ...
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience.
* Working time
- Working schedule: 24/7, 2 days off per week, arranged by team leaders.
- Day Shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.
- Night Shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.
* Income:
- Base salary: 7.500.000vnd/month.
- Meal Allowance: 500.000vnd/month.
- Complexity allowance: 1.000.000vnd/month (If you handle Inbound call).
- Monthly KPI incentive: 900.000 – 1.200.000vnd.
* Location: Tower 1, One Hub Saigon, Lot C1-2, D1 Street, Saigon Hi-tech Park, Thu Duc City, Ho Chi Minh City, Viet Nam.

Stellenanforderung

- Graduated equivalent Majors is an advantage.
- Fluency in English (Speaking, listening, writing, and reading) - working 100% English.

Kontaktinformation

Kontakt: Mr. Nghĩa

Adresse: 06th FL, QTSC 9 Building, Quang Trung Software City, Tan Chanh Hiep Ward , Quận 9 , Hồ Chí Minh , Viet Nam

Frist: 30-05-2024

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