CRM Planner

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☞ CÔNG TY OPPO VIỆT NAM

Aussicht: 117

Update Tag: 16-04-2024

Ort: Ho Chi Minh

Kategorie: Marketing / PR

Position: Nhân viên

Gehalt: Cạnh tranh

Bildung: Cử nhân

Sex: Nam / Nữ

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Jobbeschreibung

* Role purpose

- To support CRM Supervisor on developing, initiating, and implementing long-term CRM Plan as well as new product campaign launch to build meaningful and close relationships with consumers across online & offline platforms.

* Key responsibility

- Responsible for the overall planning, budgeting, and implementation of CRM events (both online & offline) to bring the unique & proud-to-own users experience.

- Collaborating closely with the Service Department to design & execute the after-sale service management to enhance the premium services of brand

- Maximize CRM opportunities with strong collaboration with other partners for member’s benefit enrichment (ex: collab with beauty brands/F&B brands to develop the privileges for members).

- Conduct research and competitor analysis to obtain market and consumer insights and monitor competitors’ promotional activities & performance. Bring the efficiency & valuable activities to members.

- Handle users’ feedback via My OPPO App feedback hub & offline activities.

- Work with content team to develop the content approach to old users for new product launch. Also, responsible for the UDC content encouragement & management.

- Work with campaign team, PR team to manage the gifting plan (physical gift, online gift.. as the unique reward from brand to loyal members).

Stellenanforderung

- Minimum 3 years of CRM experiences, worked in luxury retailers’ brand/ technology companies is the bonus.

- Holding offline events experience is the must (serving end-users).

- Sense of strategic & creative thinking.

- Proactive, organized and result oriented.

- Teamwork and a strong collaborative mindset .

- Ability of party’s communication, negotiation, and presentation skills .

- Strong project/event management skill & strong sense of ownership

Kontaktinformation

Kontakt: Team Tuyển Dụng

Adresse: Tầng 16, Tòa nhà UOA Tower, Số 6 Đường Tân Trào , Quận 7 , Hồ Chí Minh , Viet Nam

Frist: 16-05-2024

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