Customer Service Staff_Nhân Viên Chăm Sóc Khách Hàng (thời vụ 8 tháng)

Mô tả công việc

* Order Processing:
- Handle label inquiry/orders from receiving to shipment.
- Daily input all orders received, check and release to production.
- Fulfill all information on order tracking template and key into system.
- Manage documents by processing and filling all related documents to assure customer profile well maintained.
- Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workfow.
- Join in training/meeting to get full understanding about handling orders/queries
* Delivery management:
- Ensure on time delivery to meet customers’ expectation.
- Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
- Negotiate with customer if necessary for any possible delay in delivery
- Daily update shipment and record invoice of
* Customer service and management:
- Response any inquiries from customer in a timely manner (24 hours).
- Deal with and manage all claim and return requests from customers
- Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
- Measure and collect customer satisfaction
- Report order and delivery status regularly to Customer Service Leader.
- Other jobs assigned by Customer Service Leader

* Benefit:
- Salary: 12,000,000 -15,000,000
- Working time: 7:45 -16:30
- Clean and safe working environment
- Working day 22 days/month
- Annual salary increase as KPI score
- Annual travel
- 13th month salary bonus
- Periodic health check, travel, wedding, funeral, childbirth,...
- Participating in insurance according to Law, accident insurance 24/24
- Health insurance for employees working for 1 year