IT Support Officer
Báo lỗi
Lượt xem: 202
Ngày cập nhật: 21-01-2024
Địa điểm: Hồ Chí Minh
Ngành nghề: Khác IT - Phần cứng/ Mạng IT - Phần mềm Công nghệ thông tin
Số lượng tuyển: 2 người
Vị trí: Nhân viên
Mức lương: 12-17 triệu
Kinh nghiệm: 2 năm
Giới tính: Không yêu cầu
Mô tả công việc
1. User management:
• Providing first and second line technical support for staff
• Creation of new user accounts, including user folders and shares
• Diagnosing user faults e.g logon issues, profile faults, permission errors, etc.
• Email configuration and mailbox creation
• Training and handover corporate assets
2. Hardware:
• Configuration and installation of new/replacement PC, server, and peripheral hardware, including printers, projectors, scanners, etc.
• Installation and support of new networking hardware e.g switches, wireless access points
• Network fault diagnosis
• Provide video conferencing support at: Zoom, Google Meet, livestreaming,..
• Provide AudioVisual equipment support for events, both internal and external
• Access information on the CCTV system as required and produce copies for management team. Ensure all CCTV equipment is operating correctly and report any faults to the IT Manager
• Assisting in the distribution and support of staff loan equipment
• Management and maintenance of the corporate assets
3. Software:
• Deployment of operating system and relevant software as per required
• Support of installed applications assisting in diagnosing software faults
• Manage & update corporate systems
• Perform patch/upgrade testing as required
• Ensure security of IT infrastructure maintenance/monitoring of antivirus, patching and network monitoring
• Undertake proactive research into system upgrades
• Management and configuration of the wireless, CCTV and telephone systems
• Zoom adminstration, support and control meeting/call
• Administration, maintenance, support enduser using platform: Bitrix24, Base, CamLy
4. General:
• Log and respond to calls on the helpdesk and where required escalate to the IT Manager
• Provide telephone, email and face to face support
• Design and implement technical projects
• Write and maintain system documentation
• Maintain a clean and organized working environment at all times
• Stock maintenance and resupply – ensuring at all times the staff has the appropriate stocks of spares and parts, including paper, toner and organizing resupply as appropriate
• Obtaining quotes from suppliers as requested
• To arrange for the digital recording of TV and other media encoding as requested by staff, ensuring full compliance with licensing agreements.
• Assist in other areas of the IT network as required: monitor/maintain web filtering & security devices, procure equipment.
• Liaise with external support suppliers to resolve issues as required
5. Out of hours work
• Ability to work out of hours at short notice to resolve unforeseen system failure as required
Yêu cầu công việc
Experience
• Over 3 years experience of providing desktop, server and network support & development in a working environment
• Experience of working in a corporation larger than 250 users
Education
• University degree in IT major
• High level of literacy/communication skills, capable of independently producing documentation written to a high, professional standard.
• Strong understanding of core technologies used, including: Windows Server 2008/2012 R2, Exchange 2010/2013, Windows 7, Active Directory, IIS, DNS, DHCP, Group Policy, WPA, 802.1x, vSphere 5.x, Hyper-V,
• Knowledge of relevant IT field (e.g. CompTIA A+/Network+, relevant Microsoft certifications MCSA/MCSE, Cisco CCNA/CCNP)
• Knowledge of computing cloud services (e.g. AWS, Azure,..)
Skills
• Skills in other systems desired include: Windows 10, Active Directory, SharePoint, Unix/Linux, Forefront Endpoint Protection, Windows Remote Desktop Services
• Relevant knowledge of server or desktop virtualization technologies and supporting infrastructure
• Excellent fault finding and diagnostic skills
• Ability to work with other staff as a team
• Excellent organizational and administrative skills
• Ability to meet deadlines
• Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds. Maintain a polite, friendly and courteous manner at all times
Personal attitude
• Self-motivated and committed to delivery on time and to a high quality
• Ability to react quickly and effectively to issues
• Ability to self-manage, organize and prioritize tasks and work under pressure during troubleshooting and problem solving
• Smart in appearance and manner
• Flexibility and a readiness to undertake a wide range of tasks
Quyền lợi công việc
- Salary: 12 -17 Gross
- Quarterly/yearly bonus according to the Companys regulations
- Probation for 02 months 85% of official salary.
- Insurance according to state regulations. (over 100% salary)
- Support for meals, parking fees, phone fees (If the work is continuous and regular with the partner).
- Annual salary increase.
- Policy (birthday, funeral, wedding...)
- Team Building (domestic, outbound)
- Opportunities for long-term career development, stability and career advancement
Bấm để nộp hồ sơ ứng tuyển miễn phí
VIỆC LÀM TƯƠNG TỰ
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💲 25 triệu - 32 triệu⏰ 13-03-2024🌏 Hồ Chí Minh
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💲 10 triệu - 15 triệu⏰ 13-03-2024🌏 Hồ Chí Minh
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💲 2,500 USD - 4,500 USD⏰ 17-03-2024🌏 Hồ Chí Minh
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💲 Cạnh tranh⏰ 17-03-2024🌏 Hồ Chí Minh
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💲 Thương lượng⏰ 21-03-2024🌏 Hồ Chí Minh
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