IT Project (Sharepoint Project And Helpdesk Project) - Fulltime Remote

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☞ CÔNG TY TNHH MỘT THÀNH VIÊN PHÁT TRIỂN DỊCH VỤ CÔNG NGHỆ

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Ngày cập nhật: 14-04-2024

Địa điểm: Hồ Chí Minh

Ngành nghề: Công nghệ thông tin IT - Phần mềm IT - Phần cứng/ Mạng

Số lượng tuyển: 2 người

Vị trí: Nhân viên

Mức lương: Thương lượng

Kinh nghiệm: 1 năm

Giới tính: Không yêu cầu

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Mô tả công việc

HELPDESK PROJECT

Know ManageEngine

Managing and supporting a team of help desk technicians.

Mentoring your team, providing training, and conducting performance evaluations.

Monitoring team performance and developing feedback reports for management.

Communicating with clients and providing in-person and phone support, if required.

Troubleshooting and resolving technical issues.

Managing escalations and ensuring any issues are resolved in a timely manner.

Making recommendations to improve operational efficiency.


SHAREPOINT PROJECT

Develops software solutions by studying requirements analysis and information needs

Conferring with stakeholders and IT Managemen

Studying systems flow, data usage, and work processes

Performs software design using software development fundamentals and processes, debug, test, and deploy software solutions.

Development task may involves workflows and a variety of tools within Office 365. Perform maintenance for administration and security issues, such as granting or denying permission to Sharepoint sites and folders.

Develop team workflows within SharePoint, and ensure that security as it applies to informatics is applied in the process, including: Maintain and organize existing security groups – (continue progress in the design and development).

Work with technical and management staff on moving and extending functional. To Sharepoint.

Create functional design documents, translate the business requirements into system requirements, and demo solutions to key stakeholders

Establish and help maintain end user access policy and permissions

Provide ongoing support for SharePoint related issues/inquiries

Participate in ongoing training to maintain certification and skills in SharePoint programming. Create Sharepoint documentation.

Create, plan and execute end-user SharePoint training sessions for staff

Yêu cầu công việc

At least one year of experience as a Help Desk Manager or in a technical support role.

Strong technical background.

Excellent analytical and troubleshooting skills.

Ability to work under pressure.

Excellent leadership and people management skills.

Strong customer service skills.

Quyền lợi công việc

Attending deep training with experts

Working in a global environment

Other benefits to be discussed

WORK AT HOME/ REMOTE WITH WORKING HOURS:

+ Monday to Friday: 8.00 to 17.00

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Hạn nộp: 14-05-2024

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