[HCM - AEON Celadon Tân Phú] GROUP LEADER - CONFECTIONERY & LIQUOR

Operations duties

a. Merchandise management

- Supervise General Staff to ensure:

• Merchandise is fully replenished, in good conditions & quality.

• All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.

• Price checking on POS/SST and changing price label (if necessary) is completed before store opened.

- Order stock directly with Supplier and receive stock from MMD.

- Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.

- Support Foodline with monthly Stock Take as directed by supervisor.

- Attend bi-annual Stock Take as scheduled.

b. Non-merchandise management

- Supervise General Staff to ensure:

• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions

• Sales floor is kept clean & tidy.

• Fire safety procedure is carried out properly.

- Order POP, execute POP exhibition, check POP to ensure correct and adequate information

- Execute floor opening and closing

- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager

c. Customer service

- Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.

- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.

- Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.

- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

Sales and Profits

- Co-ordinate with Suppliers to execute promotion schemes.

- Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.

- Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.

- Provide every day sales figure of concess counter for promoters

- Support cashier in return/exchange merchandise as required

Manpower management

- Plan and prepare duty roster, shift plan and assign subordinates on duty.

- Ensure sufficient manpower during business in ad-hoc situations.

- Ensure General Staff and Promoters’ attendance and attire.

- Be responsible for General Staff’s performance.

- Identify and reduce unnecessary tasks to increase staff productivity.

- Regularly train and motivate subordinates in daily works.

- Identify potential staff for succession planning purposes.

- Build and promote teamwork spirit.

Rules and Regulations

- Follow all working procedures, the company’s policies, rules and regulations.

- Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations

Other duties

- Closing floor in charge.

- Support other departments as necessary.

- Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.